Did you know that most home inspectors ask their clients NOT to attend the inspection? The typical request is to only arrive at the end of the inspection to get a summary, and many inspectors just send an inspection report with no verbal summary or explanation. To me, this is the best way to unnecessarily scaring someone away from their potential dream home because many defects sound catastrophic in a report when they are simply or easily repaired or may not be an issue at all.
First and foremost, I consider myself a Professional Property Consultant, not just an inspector. This, coupled with the Golden Rule is my core philosophy. I’ve always welcomed and encouraged my clients to attend their inspections. I mean, what good would an inspection be if I couldn’t effectively communicate my findings in a way that helps them make a sound buying decision? I feel that the more involved the client is in the inspection process, the better educated they are on the home, and this can enable them to make the best choices. When I find a defect in the home, I love to explain its severity, what the likely consequences can be, and what the typical repair or remediation could be. When you understand the defects, you can make the best choice as to whether to buy or not. Everything is fixable, it’s always just a question of how much time and money it will take.
I genuinely seek to establish real relationships. I have built my entire business on this premise. I have become friends with many of my clients, and I have great relationships with many agents. One barometer for my business performance is how often I get invited over for dinner or housewarming parties
I think inspections can and should be fun and enjoyable. I love to narrate what I’m doing, looking for, and finding out loud. I think this can make the inspection engaging for my clients, and I often hear that they learned a lot. It never hurts to add some humor along the way too.
I don’t nickel and dime. Under most circumstances, I don’t charge for re-inspections. If for some reason we can’t inspect something at the inspection, I will return if access is given at a later time. For example, in the winter, many homes have snow-covered roofs. If we happen to get a day of melting, I’ll make it a point to return to get the roof inspection done and update the report ASAP.
I love to help people. It’s just part of who I am, and it makes me feel good to help others. If there is a way to help, I’ve been known to come back after the closing and help my clients repair something together.
I want my limited number of minutes on Earth to matter. I care about what I do, and I care about the report I deliver. While many inspectors focus on volume–cranking out as many inspections as possible, I limit myself to no more than two per day. My reports are thorough, narrative-based, and I try to back up my findings with diagrams, links, and information that can help my clients understand the issues. Money is not my motivation, my client’s experience and satisfaction with the inspection report is always #1 to me.
I crave learning. I’m always working to improve what I do and how I do it, and I’m almost always involved in some new certification courses. This is just how I’m wired. My post-inspection email to my clients even asks for raw, unfettered feedback on how I can improve, and I always take any constructive criticism to heart and try to improve in any way I can. Comfort zones are not good for business or relationships of any kind.
I believe inspections should be as thorough as possible. This is the Golden Rule in action. If I hired an inspector, I would want every effort made to evaluate everything possible. This means I never perform a roof inspection with binoculars from the ground like a lot of inspectors do. The roof is too important. I always do a roof-level inspection, which means I will walk the roof. In cases where rain or other circumstances may prevent walking the roof.
I guarantee same-day delivery of the report. Again, the Golden Rule in action. There’s nothing worse than having a limited time to decide whether to buy or not and having to wait days or weeks for the inspection report. That report can be the most important thing to help you decide, and if I were a client, I’d want it in my hands as soon as humanly possible. Therefore, I guarantee my reports to be delivered within 24 hours. If not, I’ll refund you $100 from your inspection fee.
I hope I get the opportunity to work with you!